Shipping policy
Shipping Rates
BuyOvela ships to selected regions.
Shipping costs vary by destination and are calculated at checkout.
Your exact shipping rate is always shown before you complete your order.
Shipping Coverage
We currently ship to:
• United States
• United Kingdom
• Canada
• Australia
Order Processing
• Orders are processed Monday through Friday, excluding holidays
• Standard processing time is 1 to 3 business days
• During high volume periods, processing may take slightly longer
• You will receive a confirmation email once your order ships
Delivery Times
Estimated delivery windows are displayed at checkout and in your shipping confirmation email.
Actual delivery times may vary due to:
• Local courier services
• Flight availability
• Weather conditions
• Customs processing
• Other external factors
Order Tracking
• Tracking information is sent by email once your order ships
• Tracking may take 2 to 5 business days to become active
• For tracking assistance, contact hello@ovelashop.com
Shipping Location and Fulfillment
Orders may ship from different fulfillment centers depending on destination.
This helps us provide faster and more reliable delivery.
Customs and Import Duties
Orders shipped to the UK, Canada, or Australia may be subject to customs fees or import taxes set by local authorities.
These charges are the responsibility of the customer.
Address Accuracy
• Customers are responsible for entering accurate shipping details
• Address changes cannot be made after an order is placed
• BuyOvela is not responsible for delays or losses caused by incorrect or incomplete addresses
• If we make an error, we will send a replacement at no additional cost
Lost or Missing Packages
Lost Packages
A package is considered lost if tracking has not updated for 20 days.
Contact hello@ovelashop.com so we can assist you.
Claims must be submitted within 30 days of the estimated delivery date.
Delivered but Not Received
If your tracking shows delivered but you have not received your package:
-
Check around your property and with neighbors
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Wait 1 to 2 business days
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Contact your local carrier
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Email hello@ovelashop.com with the claim details